Designing car financing for ride-hailing drivers in Côte d'Ivoire

Problem

TODO: drivers in Africa can't get their own cars. What stood in the way, and what the business needed.

My role

First designer at Fleetch (H Group's mobility fintech). TODO: team, timeline.

What I did

Designed the B2B fleet portal (web and mobile) and ran two weeks of field research in Côte d'Ivoire: interviews, shadowing, usability tests, on-site training tools.

Impact

TODO: drivers financed, payout errors reduced, ops time saved…

Situation

TODO: revenue-based financing helps drivers own their car. What was hard about it?

Insight

TODO: three findings from Côte d'Ivoire.

TODO: one punchy line from the field.

Guidelines

TODO: three principles.

Navigation: key decisions

Information architecture, dashboards and payouts

TODO: earnings, accounting and payout flows. Options, trade-offs and choices.

Reworking in-house tools so they can scale

TODO

Impact

TODO

The system behind it

TODO: the financing model, payout logic, data model, edge cases.

Reflection

TODO