Heetch · 2025–now
Redesigning Heetch's main internal tool, and shipping the front-end myself
Media placeholder: Admin Portal
- Problem
- TODO: what slowed down operations, customer care, sign-up, finance and business teams every day.
- My role
- Lead Product & Service Designer, owning research, design, delivery and large parts of the front-end.
- What I did
- Leading the full redesign, using an AI-assisted workflow (Figma Make, Claude Code, GitHub) to go from problem to shipped product.
- Impact
- TODO: time per task, tickets handled, errors, adoption…
Situation
TODO
Insight
TODO: three insights from shadowing the ops and care teams.
Guidelines
TODO
Navigation: key decisions
How I work: design, PM and front-end with AI
TODO: concrete examples. Where AI added value, where it added noise, and how I judged its output.
Media placeholder: TODO: screen recording of the workflow
Impact
TODO
The system behind it
TODO: workflows, roles and permissions, data.
Reflection
TODO